Frequently Asked Questions

The response to the Soteria-360 Programs has been overwhelmingly positive as it has been embraced by patients and facilities. During the course of enrollment, patients have had some questions and we are posting them here with our responses. We will continue to update this section as we encounter additional questions.

  • No. The Soteria-360 program does not replace your primary care doctor or any specialist you have been seeing or wish to see in the future. The Program simply provides an extra layer of virtual care by using our technology to enable your care team to monitor your health and for you to have virtual visits with the Program’s medical provider(s). If you are being discharged from a skilled nursing or rehabilitation facility, the purpose of the Program is to help you and your caregivers better manage your transition and help you avoid readmissions to the hospital while also providing you with tools that allow you to be more engaged in your care and to help manage any chronic conditions.

    If you are resident in an assisted living, independent living or skilled nursing facility, the Program provides similar benefits of monitoring your health and equipping you with technology and tools to promote and enable more engagement in your own care. If you are living at home, Silver Rise provides round the clock emergency monitoring to promote safety and peace of mind.  Regular monitoring of your vital signs and virtual visits allow the care team to provide your physician specialists with necessary up to date information on your health to allow effective and immediate intervention when necessary.

  • The Program is fully covered by Medicare Part B. This includes the remote patient monitoring devices, the personal emergency response system, the TV converter technology, and all virtual care. There is no upfront cost to you for the devices provided to you by the Program. The Program costs are only subject to the usual Medicare deductible and coinsurance which may be covered by any supplemental policy you usually use.

  • It all depends on your personal care plan, but usually during the first 90 days after discharge your care team will meet with you over video at least once per week — seeing how you are recovering, reviewing your care plan with you, and going over your healthcare data that is being monitored. After the 90 days, depending on your condition and if you choose to remain on the Program, virtual visits will still continue several times per month.

  • Your personal emergency response system is monitored 24 hours a day, 7 days a week and include the fall monitor and emergency beacon. A member of the monitoring care team will be available to respond to any alert no matter the time.

  • All the data and information from your tests and virtual care visits are stored on the Soteria dashboards and you can provide access to your physician at any time. Additionally, if your care team sees an issue in the vital signs data they are monitoring they may advise you and your physician to have the issue checked out and, in that case, the care team may send the dashboard data directly to your physician.

  • If your care team spots an issue in the data they are monitoring and advises you and your physician to review it, the care team may send the dashboard directly to your physician. Your Program Liaison will likely also call you and your doctor and inform you both of the issue and that the data will be sent to your physician.

For Physicians & Nurse Practitioners

Below are clinician-focused answers and sample materials showing what you’ll see in the BlueStep Vital Signs Dashboard and the Sample Health Summary Report (generated monthly). All examples are anonymized for privacy.

  • The BlueStep Vital Signs Dashboard and the monthly Health Summary are designed specifically for Physicians and Nurse Practitioners who oversee telehealth and remote monitoring patients. The goal is to help clinicians identify trends, risks, and responses to interventions quickly and efficiently.

  • The dashboard is designed to support fast clinical interpretation by showing:

    • Vital signs trends over time (not just single readings)

    • Instant recognition of danger, including critically abnormal values

    • Context relative to the patient’s baseline, for accurate interpretation

    • Response to interventions, such as medication or care plan adjustments

    • Patterns that may suggest clinical syndromes, helping surface concerns earlier

  • The most important trend lines highlighted in the dashboard include:

    • Heart Rate

    • Blood Pressure

    • Oxygen Saturation (SpO₂)

    • Glucose Levels

    These trends help clinicians assess stability, improvement, or deterioration over time and guide timely clinical decisions.

  • The Sample Health Summary Report is a clinician-facing summary that consolidates monitoring insights into a structured monthly overview. It is intended to support review, documentation, and care planning.

  • Health Summaries are generated monthly.

  • After reviewing the dashboard and monthly summary, clinicians may take actions such as:

    • Modify the treatment plan

      • Initiate, discontinue, or adjust medications

      • Recommend or update lifestyle interventions

      • Add or modify therapeutic interventions

    • Order diagnostic tests or medical equipment

    • Schedule follow-up appointments

    • Provide patient education

    • Refer to a specialist

  • Yes—these examples reflect real formats used in the program, but all publicly displayed materials are anonymized. The patient name is replaced with “Sample Patient”, and care team names are replaced with “Jane Doe.”

    Disclaimer:All screenshots and report samples shown are anonymized and provided for illustrative purposes only.

  • Since enrolling in the telehealth program in 2025, two patients in Baltimore have shown steady improvement in blood pressure and overall stability through regular remote monitoring and medication adjustments. In these examples:

    • Some medications were safely reduced or discontinued while necessary treatments were continued

    • Patients remained engaged with care plans and reported no chest pain or other acute symptoms

    • Both patients maintained good symptom control and continued functional progress, including completion of therapy services

    These outcomes highlight how remote monitoring can support better blood pressure control, safer medication use, and long-term stability.

  • All materials shown are anonymized and intended to demonstrate format and capabilities. They are not a substitute for clinical judgment, and they do not represent any identifiable individual.